شناسایی و اولویت بندی عوامل مؤثر بر بهبود کیفیت خدمات بهداشتی و درمانی با استفاده از تکنیکهای تصمیم‌گیری چندشاخصه (MADM)(مطالعه موردی: مراکز بهداشتی و درمانی شهرستان یزد)
Authors
Abstract:
Introduction: The sector of health services has a special status compared to other sectors in which even minor mistakes can be irreparable. Therefore, offering services with optimum quality and professional standards is of great importance. The purpose of this study was to identify and prioritize the factors affecting the quality improvement of services in health and treatment centers of Yazd using multiple attribute decision making. Methods: The study was descriptive and cross-sectional in nature. 55 health care receivers, who were referred to health care centers of Yazd at least once, were selected. A questionnaire, with alpha Cronbach coefficient slope of 78%-86%, including all aspects of the service quality was used. Results: The factors affecting quality improvement were identified and subsequently ranked using the techniques of TOPSIS, SAW, and ELECTERE. Considering the fact that the results of the implementation of the above-mentioned methods did not reach a general consensus, Copeland merging technique was applied. The results of the ranking showed that the staff’s knowledge and capability enjoyed more priority than the other factors. Discussion: The managers of health and treatment centers will be able to prioritize the factors affecting quality improvement of health and treatment services using multiple attribute decision making. This can lead to the quality improvement of health care services.
similar resources
شناسایی و اولویت بندی عوامل مؤثر بر بهبود کیفیت خدمات بهداشتی و درمانی با استفاده از تکنیکهای تصمیم گیری چندشاخصه (madm)(مطالعه موردی: مراکز بهداشتی و درمانی شهرستان یزد)
مقدمه: در میان بخشهای خدمات؛ بخش بهداشت، دارای جایگاه ویژه ای است، در این بخش حتی اشتباهات کوچک نیز می تواند جبران ناپذیر باشد؛ بنابراین ارائه خدمات، با کیفیت مطلوب و مطابق استانداردهای حرفه ای در این بخش حائز اهمیت است. این مطالعه با هدف شناخت، و در نهایت اولویت بندی عوامل مؤثر بر بهبود کیفیت خدمات بهداشتی و درمانی انجام شده است. روش کار: این مطالعه از نوع توصیفی و مقطعی می باشد. تعداد 55 نفر ...
full textمقایسه تأثیر وضعیت طاق باز و دمر بر وضعیت تنفسی نوزادان نارس مبتلا به سندرم دیسترس تنفسی حاد تحت درمان با پروتکل Insure
کچ ی هد پ ی ش مز ی هن ه و فد : ساسا د مردنس رد نامرد ي سفنت سرتس ي ظنت نادازون داح ي سکا لدابت م ي و نژ د ي سکا ي د هدوب نبرک تسا طسوت هک کبس اـه ي ناـمرد ي فلتخم ي هلمجزا لکتورپ INSURE ماجنا م ي دوش ا اذل . ي هعلاطم ن فدهاب اقم ي هس عضو ي ت اه ي ندب ي عضو رب رمد و زاب قاط ي سفنت ت ي هـب لاتـبم سراـن نادازون ردنس د م ي سفنت سرتس ي لکتورپ اب نامرد تحت داح INSURE ماجنا درگ ...
full textکیفیت خدمات بهداشتی اولیه‌ی ارایه شده در مراکز بهداشتی و درمانی شهرستان زنجان
Background and Objective: Among service organizations, health care sector has an important role, because it has the mission of maintaining community well-being. Thus, delivery of high quality health services is essential and should be appropriate with professional standards. Communal understanding of quality concepts helps organization to focus on quality improvement efforts. In addition, under...
full textادراک و انتظار دریافت کنندگان خدمات بهداشتی اولیه از کیفیت خدمات در مراکز بهداشتی درمانی بندرعباس
full text
شکاف کیفیت خدمات بهداشتی اولیه ارائه‌شده در مراکز بهداشتی - درمانی شهرستان نیشابور
Background and Objective: According to modern approaches to management, quality is defined as consumer’s requests. One of the first basic steps in improvement quality is recognizing consumers' perceptions and expectations. The aim of this study was to determine the quality gap in primary health care services in Neyshabour health care centers following consumers' perceptions and expectations. M...
full textارزیابی کارایی فنی مراکز بهداشتی و درمانی با استفاده مدل ترکیبی تحلیل پوششی داده ها و نظریه بازی: مورد مطالعه مراکز بهداشتی درمانی شهرستان یزد
Introdution: It is very important to pay attention to the health centers and their roles in countries. Improving the performance of these centers is dependent on their performance evaluation. The aim of this study was evaluating the relative efficiency of health centers with a combined approach of DEA and GT. Methods: For this purpose, first by reviewing relevant researches, inputs and outputs...
full textMy Resources
Journal title
volume 14 issue 43
pages 51- 62
publication date 2011-04
By following a journal you will be notified via email when a new issue of this journal is published.
No Keywords
Hosted on Doprax cloud platform doprax.com
copyright © 2015-2023